The short answer
HDFC Bank's own help pages say: "The password is your Customer ID (CustID)" and "Use your numeric Customer ID as the password to open the statement." This applies to account statements downloaded from HDFC Bank NetBanking. HDFC adds that the same note appears on the statement download page when PDF is chosen, and in the download success message.
Sources: HDFC Bank NetBanking FAQs and HDFC Bank: download account statement via NetBanking, checked 10 October 2026.
Where to find your HDFC Customer ID
According to HDFC Bank, the Customer ID is a unique number given to every customer with a savings or current account. HDFC lists these places to find it:
- The Welcome Kit, or Welcome Letter, sent when the account was opened.
- The first page of your chequebook, passbook and account statement.
- NetBanking: click the "?" icon on the login page, enter your registered mobile number with the country code and your PAN or date of birth, then confirm with the OTP sent to your phone. HDFC notes that if several Customer IDs share the same details, the ID is not shown online.
- PhoneBanking, if none of the above works.
Source: HDFC Bank: find your Customer ID, checked 10 October 2026.
If the statement still will not open
- Type the Customer ID as digits only, with no spaces, letters or punctuation.
- With more than one HDFC account, each Customer ID may be different. Use the one for the account on the statement.
- Check where the file came from. The Customer ID rule above is for statements downloaded from NetBanking. A statement that arrived by email may use a different password, and the email normally says what it is.
- Credit card statements are different. HDFC's own pages did not state the credit card statement password when checked, so it is not given here; use the instructions in the email HDFC sends with the statement.
- After ten wrong tries on the same file, DocFig pauses that file for an hour to stop guessing.
Convert the HDFC statement to Excel or CSV
Once the password opens the file, DocFig reads every transaction and builds a spreadsheet: date, description, money out, money in and balance, with UPI, NEFT and IMPS references kept in the description. Each row is checked against the balances printed on the statement, and any row that does not add up is highlighted with the reason. Download an Excel workbook with real dates and numbers, or a UTF-8 CSV for import into accounting or budgeting software. See bank statement to Excel for the workbook details.
What happens to your Customer ID and statement
The Customer ID you type is sent over HTTPS with the file and used once, in memory, to open the PDF. It is never stored, logged or sent to the AI model, and nothing from the statement is kept after the rows reach your browser. Account numbers are masked before any text leaves the server. Every step is on the Security page.
For password formats used by other banks, see bank statement password.
DocFig is not affiliated with or endorsed by HDFC Bank. HDFC Bank and related names are trademarks of their owner, used here only to describe compatibility.